Who can purchase on the Katy Bijoux online shop?
Our catalogue is only available for B2B clients who register on our website.
How can I register?
Clients who wish to place an order through our website can log in or sign up by filling the dedicated forms in the “My Account” section.
Once you fill in the form, in order to finalize the registration, you will need approval from our system administrator who will verify your account and send your credentials via email.
Is registration free of charge?
Yes, your registration on our website is always free of charge.
I haven’t received my credentials, what can I do now?
We will provide you with your credential right after we verify your account request. If you don’t receive our email in due time, please contact our customer service.
I forgot my password, how can I have a new one?
If you need a new password for your account, please click on the link “I forgot my password” and fill in your email address, you will receive an email with instructions to reset your password.
How can I delete my account?
If you wish to delete your account, you will need to contact our customer service and notify your request along with the details you use to register.
Do the prices shown exclude VAT?
Yes, all prices shown on this website exclude VAT.
What are the payment methods available?
Once your order is confirmed, you will receive a confirmation email with payment instructions. At the moment, we only accept payments via direct bank transfer.
How much does shipping cost?
Shipping costs may vary depending on the shipping address. Once your order is confirmed, we will provide you with details on shipping, such as costs and expected delivery time.
Can I return my purchase?
You can return the purchased items only after we verify your request and approve it. We do remind our clients that return isn’t allowed for custom items and collections. If you wish to learn more about our return policy, please visit our “Terms & Conditions” section.
How can I ask for assistance with my order?
If you need help with your order, you can contact our customer service via our official contact form or you can call our dedicated team +39 0575 844 048
Not finding what you were looking for?
Our team is available Monday to Friday from 8 am to 1 pm and from 3 pm to 6 pm. Feel free to call us +39 0575 844 048 or write to info@katybijoux.com
