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Termini & condizioni


Terms of use

Using or accessing this Website indicates your acceptance of these Terms of Use. If you do not accept these Terms of Use, please do not continue to use this website.

We have made this Website available to you for your own personal non-commercial use. We may modify, withdraw or deny access to this website at any time.

We may withdraw or deny access to this website at any time in relation to a user who breaches any of the terms contained in these Terms of Use.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must keep this safe and treat such information as confidential, and you must not disclose it to any third party.

This website and all of its contents including, without limitation, all text, software, software source code, trademarks, logos, designs, images, photographs, audiovisual materials, written materials and any other form of material is owned by us or licensed to us by third parties.

You may print off one copy and may download extracts, of any page from this Website for non-commercial, personal use provided that you do not modify, distribute, transmit, display, reproduce, create derivative works from, sell, license or otherwise use the website content without our permission.

We do not guarantee that this website will be compatible with all or any hardware and software which you may use. We do not guarantee that the use of this Website will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses and you are advised to take all appropriate safeguards before downloading information or images from the Website. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this Website at any time.

Terms of sale

To purchase from us you must be over 18 and in possession of a business identification code (VAT Number or similar). Our catalogue, and consequently the possibility to make a purchase on our website, is available to other businesses only (B2B) and not to individuals (B2C).

In order to have access to the full catalogue, you will need user credentials which will be provided privately by Katy Bijoux. The new user who wishes to register on the website will be able to ask for private credentials by filling the form in the designated reserved area of the website. Following the approval of Katy Bijoux, the user will be able to log in and navigate through the available e-commerce platform.

The following Terms of Sale are regulating the sale of items by Katy Bijoux so we can guarantee full transparency and clarity to the users who navigate our website. All the sale and purchase operations, between Katy Bijoux and the client, will be regulated by these terms.

By placing an order on our website, the client agrees to our terms of sale and the information provided during the purchase procedure.


Users who wish to make a purchase on our website or to take advantage of our services will need to register in the designated section called “My Account”. By signing up, the user will be responsible for the data given and agrees with our Privacy policy. Should the information provided change, the user shall contact Katy Bijoux promptly and provide the new information.


Once the order is placed, the client will receive a confirmation email along with the order number that should be used as a reference under all circumstances.

In the email summary, the client will see in detail: purchased items, shipping costs, estimated delivery time, order total and payment instructions.

Katy Bijoux will execute the order once the payment has been received.

All orders are subject to our acceptance. We reserve the right to decline your order.

Should there be issues with the order, clients will be promptly contacted by Katy Bijoux.

It is possible to cancel an order only if the item hasn’t been shipped yet. You can cancel your order by phone or through our contact form. For all the orders that have already been shipped, the client will have to accept the delivery and then apply for a return request as specified in the section “Return & Refund Policy”.


All prices on our website are shown in Euro (€) and don’t include VAT. Even if prices may vary, the correct price will be the one indicated in the order confirmation.


Once the order is placed the user will receive an email with instructions for the payment. At the moment, we only accept direct bank transfers as a form of payment method.

Return & Refund Policy

In case the purchased items present some issues or they differ from what was ordered, clients must notify Katy Bijoux within 14 days since the package was received.

After the request has been reviewed by Katy Bijoux, we will send another product identical to the one originally purchased or alternatively, we will proceed with the resolution of the contract.

Katy Bijoux reserved the right to approve a return request under all circumstances. Returns will not be available for custom made items and collections.

Shipping information

Shipping costs apply to all orders and are calculated on the delivery information provided once the order has been placed.

When the items are delivered, clients will need to check the package content corresponds to the order. Any eventual damage to the package will have to be notified to the courier and then sign the designated form. Once the form has been signed, clients will not be able to dispute the exterior condition of the package.